Resolved -
Issue Summary:
On 18th June 2025, Users experienced a 404 Not Found error when accessing the history section of the application in Japan Region
Incident Duration:
Started at 1:11 PM JST
Resolved at 3:03 PM JST
Impact:
1. History data was temporarily inaccessible.
2. No data loss occurred.
3. All data was visible and accessible after resolution.
Root Cause:
The issue was caused by a configuration error introduced during a recent change.
Resolution:
The configuration was corrected, and the service resumed normal operation.
Preventive Actions:
Strengthen pre-deployment validation checks.
Improve monitoring for early detection of similar issues.
Jun 18, 04:11 UTC