Scheduler Trigger Execution Delay (Mumbai Cluster)

Incident Report for Quickwork

Resolved

Issue Summary:
Between 2nd April 2025, 19:25 UTC and 3rd April 2025, 03:50 UTC, scheduler trigger-oriented journeys experienced delayed executions. This affected only interval-based scheduler journeys; cron expression-based journeys continued to run as expected.

Journeys scheduled within the mentioned time window may have faced delayed execution or shifted trigger intervals.

We recommend users to:
- Review any scheduler-triggered journeys configured with interval-based scheduling that fall within the affected window (2nd April 19:25 UTC to 3rd April 03:50 UTC).
- If your journey execution time appears shifted or missed, please restart or reconfigure the interval to the correct intended value.

We apologize for the inconvenience and appreciate your understanding.
Posted Apr 08, 2025 - 07:26 UTC