404 Error on Jobs History Page – Japan Region

Incident Report for Quickwork

Resolved

Issue Summary:

On 18th June 2025, Users experienced a 404 Not Found error when accessing the history section of the application in Japan Region

Incident Duration:

Started at 1:11 PM JST
Resolved at 3:03 PM JST

Impact:

1. History data was temporarily inaccessible.
2. No data loss occurred.
3. All data was visible and accessible after resolution.

Root Cause:

The issue was caused by a configuration error introduced during a recent change.

Resolution:

The configuration was corrected, and the service resumed normal operation.

Preventive Actions:

Strengthen pre-deployment validation checks.
Improve monitoring for early detection of similar issues.

Posted Jun 18, 2025 - 04:11 UTC